Any communications were in time savings manner and very professional. Especially my pleasure was to deal with Cathie Weissenberg - she is the best person I dealt with for last years :o)
when getting switch over and set up I thought the communication was fantastic and also I loved the people I spoke too in the office. Everyone was so kind and friendly and it made me even more happy that I made the switch
Cathie is extremely knowledgeable and responsive. She answers questions and explains options thoroughly and does not make me feel like I'm bothering her by asking............ She's a great asset to your firm.
I have found that your company and personnel have been very responsive to any inquiries I have and quick to provide whatever information or documents I may need. Thank you for your prompt and professional service! Ken Peters
The expertise and high quality customer service are what make Bill Barnes and his staff the best in the business! The agents answer all of my questions and continue to follow up to make sure we are happy. Thanks for all of your help!
The biggest advantage I have experienced is you have been there when I needed you and guided me through challenging experiences. When a truck hit me last year I called your office from the scene of the accident and you walked me through the whole process and gave me excellent advice. It was fantastic!!!! You are there when I need you. What more can I say.
Barnes Insurance Group is the best! They give wonderful service, hand-holding advice and they always take time to call you back with any questions you may have. Not only did Bill help us save money with our home and auto, but we learned so much from him about our insurance that no one ever took the time to explain to us before. I highly recommend their company.
Insurance is too important to try and navigate on your own. I trust that Bill and his staff are looking out for my best interest when it comes to protecting my family and my employees.
Cathie Weissenberg is very knowledgeable and and excellent communicator.
It's nice to know that I can trust BIG to get me the best rates possible and I don't have to spend the time, myself, researching all of the possibilities out there!
The customer service I received from the employees in your office was the reason I decided to go with your agency. All my questions were answered completely and anything I did not understand was explained to me. The insurance was also cheaper than what I was paying with State Farm, even though I had been with them for over 25 years. The coverage was still comparable. The employees at State Farm made me feel like I was an inconvenience to them and took forever to get back with me, even after multiple attempts to get info from them.
Kristine and the whole team are great team and take care of all my Car and Home Insurance needs, I look forward to many more years with Barnes Insurance Group.
Always helpful. Get the best prices for your needs. Stays on top of things.
Your customer service is outstanding. Prompt, thorough and pleasant. Always willing to take the time to check rates and provide answers. Thank you Bill.
Great service and rates, first company I've found I could trust with all the varied policies I need.
As a new business owner,I needed someone to really help me get the right coverage. Cathie really delivered. Thank you!
Best customer service I have ever had from and insurance company.
great service !!
Each person in the office is always pleasant and eager to help. Also, response is very timely. Barnes has grown, but dedication to clients has remained it's focus. Thank you
BIG always puts their customers first. Anytime I contact any BIG associate I feel like I'm talking to an old friend. Great team and great products!
Bill Barnes and his professional colleagues provided me with an option to save over $1300 on my auto & homeowners insurance. Once I accepted their quote, his team maintained contact with me until the conversion was finalized. I highly recommend that you consider Bill & his team and be ready to experience top notched service. Jim Salley
I am always greeted with a friendly voice on the phone. Everyone is very helpful and knowledgeable. The staff at Barnes Insurance Group cares about their clients and it shows in everything they do. I have referred Barnes Insurance Group to friends and will continue to do so.
our process for buying a new home, which includes a new construction element, was VERY frustrating. So many repeated steps, poor communication, and more. The ONLY saving grace was when we contacted your company. The expediency and friendly nature in which you help us, last minute by the way, was so greatly needed and incredibly appreciated. It’s sad that the bar for customer service is set so low these days. In the rare case someone actually does what they say they are going to do, I’m pleasantly surprised. It shouldn’t be that way, but it is. Thank you for doing what you said you were going to do AND with a happy voice and friendly attitude.
Barnes Insurance Group is by far the most dedicated Insurance Agency I have had the pleasure to work with in my 32 years of insurance needs. Bill, Rose, and all his staff are “Customer Service” driven, and truly care about every client. They ensure they far surpass all competitors in Customer satisfaction, especially in always providing quick replies to inquiries, and always going the “extra mile”. I highly recommend all their services!
Our family investment company has used Barnes Insurance Group since we acquired our first property in 2016. The service has been very good, inquiries responded to quickly and when we acquired additional property in 2017, we didn't think twice about our decision to stick with Barnes Insurance Group.
BIG has always taken care of us. We have never had a complaint. Literally!!!
When I was shopping for a new insurance company, your office was prompt in answering my questions and providing the necessary information for me to make an informed decision. Your staff was very helpful and courteous. The quote was much less than my current carrier for the same coverage.
Barnes Insurance Group customer service is very professional. This company takes time to explain and make sure you understand your policy.
Any and every time I call Bill Barnes, he is quick with a response, and is willing to walk me through the best plan for my insurance, especially when my son started driving. He is always super polite and helpful.
Amazing personalized service is the norm from the agents at Barnes Insurance, they have made a customer for life!
Your staff is so incredibly helpful, knowledgeable and consistently courteous. Customer service is very important to me, and If I pay a little more for that, then it is worth it. I have no question whatsoever recommending you to others. Sonya Foster Jones
Buying a home is stressful by itself. The homeowners policy was handled quick and without incident. Kelsey was very quick at responding to my emails....I appreciated all of her efforts.
Rose and Kelsey, are very helpful and cheerful.
You have first class customer service.
Was able to get car and home insurance. Very friendly
Your customer service is awesome!
Someone side Swiped my car and drove off.....I went to Barnes Insurance Group and everyone was understanding and handled everything that needed to be done. I had a loaner car and the repair check almost immediately.....there was no hassle ....all office personnel were generous with their time and energy....extremely helpful
Lower premiums. Fast claim response time.
You guys take care of the insurance allowing us to spend time building our business.
Such a professional, friendly staff who know what they’re doing. Handles claims or changes to policies very quickly.
Great customer service. Responses clear to the point. Return telephone calls promptly.
The staff at Barnes Insurance Group made sure that I was properly covered for my business, my home, and my autos. Then they helped me every step of the way when I had a claim on my home. Everyone is a pleasure to speak with and I feel like they are always looking out for my best interests.
Prices are competitive. Your staff is amazing to work with. I have recommended your business to at least 5-8 families. Keep up the great work.
I was referred to your agency through my personal auto insurance agent, as I was seeking quotes for business automobile insurance. I was contacted by Jennifer Skeens, who introduced herself and then allowed me to tell her exactly what I was looking for. She was enthusiastic about helping me find the right coverage for the right price. She explained she would use every tool at her disposal and told me it would take a couple days due to the complexity of my requirements and because she would shop around for the best price. Every day for the next two days, she contacted me and we discussed variables and she even brought up some things that I hadn’t been asked before by other companies (which scared me a little at first, but she assured me it was all part of the process)
The next day after completing the applications, she contacted me and said she was still waiting for one final quote to come in. Shortly before her quote came in, another agent whom I’d been talking with (and had mentioned to Jennifer) delivered a revised quote. I sent his quote to Jennifer so she’d have something to gauge by. The quotes turned out the be the same -- from the same agency. Jennifer had warned me that this could happen and I explained to her that ethically, I was bound to the first agent, as he had provided a quote to me over a month ago and I reached out to him prior to contacting her. She completely understood and I felt horrible because she’d been such a fantastic agent during the past couple of days that we’d been working together. If you want an agent who is willing to go the extra-EXTRA mile for you, then please contact Jennifer Skeens. I owe her so much for her time and effort and the next time you need a quote for our business, I’m calling her first.
I would like to take a minute to recognize Rose Jesse for all her efforts in assisting me with with my insurance needs. Rose took the time to listen to my many questions and concerns regarding changes I needed to both my home and auto insurance policies. She fully answered all my questions, while always maintaining a positive and helpful attitude. When providing quotes or updates, she kept her commitments that she promised to me. About a month after completing all these policy updates, when I had an auto claim, Rose followed up with me the first business day to check and make sure I did not have any questions and was OK. I sincerely appreciate all of Rose’s efforts and her positive and cheerful approach to providing excellent customer service. Thank you very much, Rose!