We have been associated with the Barnes agency since we moved back to Virginia four years ago. We have our house and cars insured through them and they have always been there when we needed them . They are professional and responsive and always do it in way that makes us feel like we are appreciated as a customer.
We have been with Barnes insurance since we opened 5 years ago. Bill helped us find the best coverage for the best price, which was important for our new startup company. They have helped us keep our insurance coverages adequate as our company continues to grow.
When we were adding our teenage son to our policy and decided to shop around after being with the same company for many years. Bill and his team reviewed our coverage and needs, made recommendation for changes for better coverage with very competitive pricing.
When I was involved in an accident I was able to speak to B.I.G. from the scene. They made sure I was ok, they explained how the process would work and they walked me through the entire thing. The claim was handled great and there were no surprises. I would highly recommend them to anyone.
Barnes insurance agency has always taken excellent care of our insurance needs. We have both home and auto with them . Anytime we have had an issue they have always responded quickly and took care of any claims or questions that we have had . I highly recommend this agency for all of your insurance needs.
Rose treats us like VIP's whenever we call. It's wonderful to get help from an actual person who treats us like an important customer! - Rhonda Robb
Ever since My Wife and I switched from State Farm to Northern Neck with the Barnes Insurance Group, we have felt like family. The rates were lower but the coverage, service level, and expert advice were well above what we had been used to. We also like that there is personal attention any time we have had a question or claim.
You are so friendly and have always responded quickly to any questions or changes of insurance requirements.
Rose has been so helpful in answering questions I have on several occasions. She always makes me glad to talk with her because I feel she treats me as a friend not just a customer.
Handled my requests in a timely manner. Provided quote estimates in accordance with my request and made necessary adjustments from my feedback. Provided great seemlesa service.