Testimonials

Any communications were in time savings manner and very professional. Especially my pleasure was to deal with Cathie Weissenberg - she is the best person I dealt with for last years :o)

when getting switch over and set up I thought the communication was fantastic and also I loved the people ...Read More


customer since 2018


Cathie is extremely knowledgeable and responsive. She answers questions and explains options thoroughly and does not make me feel like I'm bothering her by asking............ She's a great asset to your firm.

Customer since 2015


I have found that your company and personnel have been very responsive to any inquiries I have and quick to provide whatever information or documents I may need. Thank you for your prompt and professional service! Ken Peters


customer since 2015


The expertise and high quality customer service are what make Bill Barnes and his staff the best in the business! The agents answer all of my questions and continue to follow up to make sure we are happy. Thanks for all of your help!


customer since 2013


The biggest advantage I have experienced is you have been there when I needed you and guided me through challenging experiences. When a truck hit me last year I called your office from the scene of the accident and you walked me through the whole process and gave me excellent advice. It was fantastic!!!! ...Read More

Customer since 2012


Barnes Insurance Group is the best! They give wonderful service, hand-holding advice and they always take time to call you back with any questions you may have. Not only did Bill help us save money with our home and auto, but we learned so much from him about our insurance that no one ever took the ...Read More


customer since 2018


Insurance is too important to try and navigate on your own. I trust that Bill and his staff are looking out for my best interest when it comes to protecting my family and my employees.


customer since 2016


Cathie Weissenberg is very knowledgeable and and excellent communicator.


customer since 2018


It's nice to know that I can trust BIG to get me the best rates possible and I don't have to spend the time, myself, researching all of the possibilities out there!


customer since 2015


The customer service I received from the employees in your office was the reason I decided to go with your agency. All my questions were answered completely and anything I did not understand was explained to me. The insurance was also cheaper than what I was paying with State Farm, even though I ...Read More


customer since 2018


Kristine and the whole team are great team and take care of all my Car and Home Insurance needs, I look forward to many more years with Barnes Insurance Group.


customer since 2014


Always helpful. Get the best prices for your needs. Stays on top of things.


customer since 2016


Your customer service is outstanding. Prompt, thorough and pleasant. Always willing to take the time to check rates and provide answers. Thank you Bill.


customer since 2016


Great service and rates, first company I've found I could trust with all the varied policies I need.


customer since 2018


As a new business owner,I needed someone to really help me get the right coverage. Cathie really delivered. Thank you!

Customer since 2018


Best customer service I have ever had from and insurance company.


customer since 2013


great service !!

Customer since 2015


Each person in the office is always pleasant and eager to help. Also, response is very timely. Barnes has grown, but dedication to clients has remained it's focus. Thank you

Customer since 2012


BIG always puts their customers first. Anytime I contact any BIG associate I feel like I'm talking to an old friend. Great team and great products!


customer since 2016


Bill Barnes and his professional colleagues provided me with an option to save over $1300 on my auto & homeowners insurance. Once I accepted their quote, his team maintained contact with me until the conversion was finalized. I highly recommend that you consider Bill & his team and be ready to experience ...Read More


customer since 2017


I am always greeted with a friendly voice on the phone. Everyone is very helpful and knowledgeable. The staff at Barnes Insurance Group cares about their clients and it shows in everything they do. I have referred Barnes Insurance Group to friends and will continue to do so.


customer since 2014


our process for buying a new home, which includes a new construction element, was VERY frustrating. So many repeated steps, poor communication, and more. The ONLY saving grace was when we contacted your company. The expediency and friendly nature in which you help us, last minute by the way, was ...Read More

Customer since 2018


Barnes Insurance Group is by far the most dedicated Insurance Agency I have had the pleasure to work with in my 32 years of insurance needs. Bill, Rose, and all his staff are “Customer Service” driven, and truly care about every client. They ensure they far surpass all competitors in Customer ...Read More

Customer since 2017


Our family investment company has used Barnes Insurance Group since we acquired our first property in 2016. The service has been very good, inquiries responded to quickly and when we acquired additional property in 2017, we didn't think twice about our decision to stick with Barnes Insurance Group.

...Read More

Customer since 2017


BIG has always taken care of us. We have never had a complaint. Literally!!!


customer since 2010


When I was shopping for a new insurance company, your office was prompt in answering my questions and providing the necessary information for me to make an informed decision. Your staff was very helpful and courteous. The quote was much less than my current carrier for the same coverage.

Customer since 2015


Barnes Insurance Group customer service is very professional. This company takes time to explain and make sure you understand your policy.


customer since 2014


Any and every time I call Bill Barnes, he is quick with a response, and is willing to walk me through the best plan for my insurance, especially when my son started driving. He is always super polite and helpful.

Customer since 2010


Amazing personalized service is the norm from the agents at Barnes Insurance, they have made a customer for life!

Customer since 2016


Your staff is so incredibly helpful, knowledgeable and consistently courteous. Customer service is very important to me, and If I pay a little more for that, then it is worth it. I have no question whatsoever recommending you to others. Sonya Foster Jones

Customer since 2016


Buying a home is stressful by itself. The homeowners policy was handled quick and without incident. Kelsey was very quick at responding to my emails....I appreciated all of her efforts.

Customer since 2018


Rose and Kelsey, are very helpful and cheerful.


customer since 2012


You have first class customer service.


customer since 2016


Was able to get car and home insurance. Very friendly


customer since 2016


Your customer service is awesome!


customer since 2014


Someone side Swiped my car and drove off.....I went to Barnes Insurance Group and everyone was understanding and handled everything that needed to be done. I had a loaner car and the repair check almost immediately.....there was no hassle ....all office personnel were generous with their time and ...Read More


customer since 2014


Lower premiums. Fast claim response time.

Customer since 2015


You guys take care of the insurance allowing us to spend time building our business.


customer since 117


Such a professional, friendly staff who know what they’re doing. Handles claims or changes to policies very quickly.


customer since 2011


Great customer service. Responses clear to the point. Return telephone calls promptly.


customer since 2018


The staff at Barnes Insurance Group made sure that I was properly covered for my business, my home, and my autos. Then they helped me every step of the way when I had a claim on my home. Everyone is a pleasure to speak with and I feel like they are always looking out for my best interests.

Customer since 2010


Prices are competitive. Your staff is amazing to work with. I have recommended your business to at least 5-8 families. Keep up the great work.


customer since 2010


Bill and his team at Barnes Insurance Group are true insurance professionals, who care about my home and business risks, by providing me with thorough coverage at competitive pricing. The team at B.I.G. have provided me with stellar service, particularly when we dealt with claims. I have worked in ...Read More


customer since 2013


our agent was very quick to respond and answered all of our questions with easy to understand answers and also got us an incredible rate!

Customer since 2017


Kristine was not only efficient, she was friendly. Switching companies can be stressful but she made the whole process easy! I would definitely recommend your agency to friends and family.

Customer since 2018


Your staff was extremely helpful in a very stressful situation. I had no idea what to do and they walked me through all of my options. She was on point with suggestions and set me up with what I needed at each point. Her follow up answers were good. I would like to talk with them about my current ...Read More


customer since 2017


Answered my many questions and kept things moving to get me the coverage I needed AND saved me money.


customer since 2018


Prompt, friendly service and you speak to a person and not a machine!

Customer since 2011


Incredible customer service!!!! If you're looking for an insurance company that really cares about you, then contact BIG ... Barnes Insurance Group! They really are the best!

Customer since 2011


Very professional and a great price.


customer since 2014


Great customer service and support. The staff is absolutely wonderful and efficient with everything and a pleasure to call.


customer since 2013


Bill and is team have been Great to work with. When we were adding our sixteen year old son to our policy we felt it was a good time for us to shop around and get a complete review of all our coverage's. Bill and his team reviewed everything came back with some great recommendations, then went out ...Read More


customer since 2017


Your agents are always available to answer the phone or call you back when needed. They return phone calls. They are polite and friendly on the phone. They help achieve what you are trying to achieve in a quick and efficient manner.

Customer since 2015


I love your responsiveness and how easy you made this claim for me. you laid out all my options and gave me a clear path forward.

Customer since 2012


Just making sure that all avenues were taken to see which company suited my needs instead of the first company that came up just to write a quick contract. Also having someone who will stay on top of any changes or concerns that I have & that would be beneficial for me.


customer since 2007


Bill and his staff always make me feel important. They address my needs and questions quickly. They are proactive in reviewing my coverage to make sure I am adequately insured in all areas of my life and business. And they guide me through any claims that arise to make sure we are well taken care ...Read More


customer since 2016


always concise and clear answers with kindness when we call in. Everyone we speak to are knowledgable and helpful.


customer since 2015


We are very satisfied with Barnes Insurance Group. Attention to details and prompt responses are hard to come by these days. Bill and Rose are always courteous, responsive, and helpful. We highly recommend Barnes Insurance Group!


customer since 2015


I am extremely pleased with Barnes Insurance Group. Bonnie with Barnes Insurance Group is an incredible agent. She has gone above and beyond what is considered her responsibility. Specifically, she has worked to resolve an old insurance matter that was not related her or Barnes Insurance Group, and ...Read More


customer since 2017


Kristine & the Barnes Insurance Group were incredibly helpful with selecting a home insurance plan that suited my needs. Being my first home purchase, they walked through the steps and make it easy to coordinate with my realtor, loan officer, etc. Kristine was quick to respond to emails. I would ...Read More


customer since 2017


I appreciate the attention to detail and quick replies to my many questions. I feel like Bill and Rose always look out for the best interest of my family. They keep it real and honest.


customer since 2013


Barnes Insurance is always responsive to our calls in a timely manner. We appreciate their quick answers to our calls. I would recommend them for your insurance needs. L Jones

Customer since 2011


Barnes Insurance was extremely thorough and patient when presenting and explaining various insurance options for our home and multiple autos. I’m confident Rose recommended and assisted with the best package for us.


customer since 2017


Always willing to help in any situation. Very competitive with other insurance companies. Everyone is very nice to talk to and work with. I would highly recommend Barnes insurance group to everyone. Plus the second best part is they are a local business. Try them you won't regret it.


customer since 2016


Bill, you and Kathy have been the best!!! I've have already been giving you some referrals and will continue


customer since 2015


You all keep in constant communication and do a great job of answering all of my questions! In summary your customer service is great!


customer since 2015


Rates are fantastic and your office staff is the best!

Customer since 2014


Handled my requests in a timely manner. Provided quote estimates in accordance with my request and made necessary adjustments from my feedback. Provided great seemlesa service.

Customer since 2017


Rose has been so helpful in answering questions I have on several occasions. She always makes me glad to talk with her because I feel she treats me as a friend not just a customer.


customer since 2013


You are so friendly and have always responded quickly to any questions or changes of insurance requirements.


customer since 2014


Ever since My Wife and I switched from State Farm to Northern Neck with the Barnes Insurance Group, we have felt like family. The rates were lower but the coverage, service level, and expert advice were well above what we had been used to. We also like that there is personal attention any time we ...Read More


customer since 2012


Rose treats us like VIP's whenever we call. It's wonderful to get help from an actual person who treats us like an important customer! - Rhonda Robb


customer since 2016


Barnes insurance agency has always taken excellent care of our insurance needs. We have both home and auto with them . Anytime we have had an issue they have always responded quickly and took care of any claims or questions that we have had . I highly recommend this agency for all of your insurance ...Read More

Customer since 2013


When I was involved in an accident I was able to speak to B.I.G. from the scene. They made sure I was ok, they explained how the process would work and they walked me through the entire thing. The claim was handled great and there were no surprises. I would highly recommend them to anyone. Very knowledgeable, ...Read More

Customer since 2014


When we were adding our teenage son to our policy and decided to shop around after being with the same company for many years. Bill and his team reviewed our coverage and needs, made recommendation for changes for better coverage with very competitive pricing.. I have recommended Bill and his team ...Read More


customer since 2017


We have been with Barnes insurance since we opened 5 years ago. Bill helped us find the best coverage for the best price, which was important for our new startup company. They have helped us keep our insurance coverages adequate as our company continues to grow. We would highly recommend them to ...Read More


customer since 2001


We have been associated with the Barnes agency since we moved back to Virginia four years ago. We have our house and cars insured through them and they have always been there when we needed them . They are professional and responsive and always do it in way that makes us feel like we are appreciated ...Read More


Jean R.


BARNES INSURANCE is the best insurance group we have ever dealt with Madison and Waltraud

Customer since 2016


always find us competitive rates with reputable carriers... staff is extremely professional and friendly... love working with you guys!


customer since 2011


Great customer service! Friendly and always so helpful when I call!

Customer since 2014


We always feel important when we call - We speak to someone on the first call or receive a return call efficiently and our needs are always met!


customer since 2011


As first time startup partners, it was awesome to have a guy like Bill who could guide us through the insurance process, help us determine what we needed, and then work with us to procure the appropriate coverage. He was a life-saver and allowed us to focus on our clients during this critical period.

...Read More


customer since 117


Bill to the estimate to completion of the repair. Best customer service of all my insurance companies over the past 50+ years.


customer since 2011


I am exceedingly pleased with my experience with Barnes Insurance Group. Rose is amazing. Always courteous, responsive and professional. My concerns and questions are always given adequate attention and addressed in a timely manner. I would certainly recommend this team!


customer since 2011


Your customer relations is excellent ! A+

Customer since 2017


Barnes Insurance Group has always made it easy for me to handle the insurance needs of my business. They are very knowledgeable, and quick to respond with an answer to my questions. I would recommend them to anyone.


customer since 2016


You are always on top of any situation I throw at you. And always looking to get me the best rate!!!


customer since 2008


Give a great service with a great price

Customer since 2013


Kristine is the best, she is always ready to help in anyway possible. She has made my entire experience with Barnes Insurance stress free. Rose is also amazing and just a all around lovely person to talk to. Give them both a raise.

Customer since 2017


Great service. Great attitudes. If you need help they are always there.


customer since 2011


Barnes Insurance follows through on my requests and looks far and wide for remedies to solve any issues I may encounter. They have my vehicles and my real estate insured because their rates are the best and their service has been superb.


customer since 2011


Everyone is very courtesy, efficient, professional and always gives us great service!


customer since 2013


The folks at BIG are a delight to work with, as well as offering the best insurance products on the market. They've knowledgeable and stay up to date on the insurance industry ever changing landscape.


customer since 2016


I have benefited from the personal touch and accessibility to individuals within the organization to explain aspects of my coverage/programs. If I cannot reach anyone directly, which rarely happens, I get a call back within the same business day. Barnes Insurance Group has been a great partner and ...Read More


customer since 2016


The entire staff is a pleasure to deal with. Always prompt, professional and knowledgeable. Great customer service and great rates. Thanks for your help with all of our insurance needs.

Customer since 2010


I told a good friend today to call, your firm. Great service and knowledge of the plans you provide.


customer since 2016


Unfortunately we had multiple claims in 2016. The Barnes insurance team was always very responsive and supportive during these events. The customer service is second to none.

Customer since 2014


Good coverage, fair price and good customer service.


customer since 2016


Bill and his team made it easy for me to get appropriate coverage for my new business. Made it easy to understand and I always felt like he put my interest first. Plus he found some great rates! Highly recommend.


customer since 2017


Bill Barnes and his team have insured my franchise business since the day I launched four years ago. Their service has been perfect, and the staff is knowledgeable and responsive. Bill has always found excellent insurance for me, and more importantly, the right insurance products to ensure that I'm ...Read More


customer since 2014


That you called back when you said you would. You also saved me a lot of .okey on my home owners. The other company didn't even tell me I was spending so much more on my insurance. They just wanted my money.


customer since 2015


Recently we made some changes and your representative researched what I wanted and presented a few alternativess with the pros and cons of each. We were able to choose what was best for us. Also, we must note that phone calls were promptly returned and information was passed to us in a timely manner. ...Read More


customer since 2015


Bill was very helpful and informative and Rose in the office was a very knowledgeable and a huge help!

Customer since 2017


Prompt, friendly, and proactive customer service. Great coverage and great rates. We appreciate you looking out for our interests.


customer since 2016


Promtpt and courteous customer service.

Customer since 2013


Reasonable rates. Your support staff is excellent! I know if I ever have a question or concern it will be handled efficiently.


customer since 2015


After the death of my mother, Bill helped me consolidate several different policies into one cohesive bundle while saving me over $2,000. He took care of every detail which has lifted a huge burden off my shoulders. From commercial to personal, Barnes Insurance Group handled it all for me.


We moved our business insurance account to Barnes Insurance Group in 2015, and the change was extraordinary. The entire staff is attentive and personable. We feel like they are a friend that knows our business’s needs and cares about its success. We have been communicating BIG to everyone we come ...Read More


Bill has always been there for our commercial driving school’s insurance needs. He has worked hard to ensure that we receive quality coverages at rates that reflect good value. Bill and Rose also provide us with exceptional service, completing every request we make in turnaround times that exceed ...Read More


Our experience with Bill Barnes and the Barnes Insurance Group was top-notch from the beginning. My wife and I were combining households and the multiple homes, cars and rentals were somewhat complex. The thing that stood out in out experience was how BIG made everything seem so easy. They were able ...Read More


We have been extremely pleased since moving our company to Barnes Insurance Group. Bill and his staff made everything so easy.


I was referred to your agency through my personal auto insurance agent, as I was seeking quotes for business automobile insurance. I was contacted by Jennifer Skeens, who introduced herself and then allowed me to tell her exactly what I was looking for. She was enthusiastic about helping me find ...Read More


I would like to take a minute to recognize Rose Jesse for all her efforts in assisting me with with my insurance needs. Rose took the time to listen to my many questions and concerns regarding changes I needed to both my home and auto insurance policies. She fully answered all my questions, while ...Read More


Bill and his friendly team are always responsive when I have a question on my policies or claim. I believe the true test of a good insurance agent is not only providing good value, but also being prompt in handling a claim. Barnes Insurance Group does both well! I unfortunately had an automobile ...Read More


I want to thank you for getting us Erie Insurance for our cars. You never really know what you have until you need it; and although my recent claim was a minor one, it could not have been handled better. From the time I called your office, to the contact by Jeff Fuertem to getting a rental car, to ...Read More


The level of personal service, attention, and value from Barnes Insurance Group cannot be equaled. I have never found a better value for my auto, rental property, and home insurance policies. Barnes Insurance Group has always been proactive in finding ways to accommodate my changing needs. In the ...Read More


We have been extremely pleased since moving our company to Barnes Insurance Group. Bill and his staff made everything so easy.


Bill and his team have been there for me since I launched my business at the beginning of 2014. I had only a basic idea of what coverage I needed as a new business. He partnered with me to identify my needs across multiple policy types, and listened and addressed all my questions and concerns. He ...Read More


A one-stop shop for all of your personal and business needs. The folks at Barnes helped me get exactly what I needed, in a timely manner, at a good price. I cannot recommend them enough. I look forward to a continued business relationship with their highly attentive and competent staff.


Rose has been a delight to work with. Initially, she helped with a classic car policy for our ’53 Ford F100 pickup. She did a bang up job with that. Most recently, she worked diligently on some changes I needed to make to my umbrella policy. I had lots of questions, most she answered right away. ...Read More


I am confident my properties across Virginia have the appropriate amount of insurance at a very competitive rate due to Barnes Insurance Group. I appreciate the prompt responses and candid feedback so I can make sound business decisions regarding my properties’ insurance needs.


Hi Bill, just a note to say thank you. Both my wife and I were excited to get better coverage for less money, but we also feel far better protected. I appreciate the time you took to ask questions, determine exactly what I had and didn’t have, and share your thoughts on what I needed. I have to ...Read More


Karen Page Collier Cheatham

Excellent customer service! Give Bill and his staff a call for all of your insurance needs.


PJ Gallagher

Bill and his team are fantastic to work with. They are always easy to get in touch with, and I know they always have my best interest in mind.


Lynn Hancock

Bill and his team are super responsive, courteous and most importantly knowledgeable about ANY insurance needs an individual or business may have. If you need a go to team of insurance professionals I could not recommend anyone more highly that BIG!


Ida Barnes

Bill and his staff are always helpful. We did have a claim after a storm and it was handled promptly and to our complete satisfaction. Any questions that we have regarding insurance are always answered in full. It is so nice to deal with someone that you can trust to look out for you.


If you're in need of insurance, then we highly recommend Barnes Insurance Group! It's a one stop shop that delivers incredible customer service, with extensive knowledge of the inner workings of insurance. It's in those little details that can make all the difference. Give them a call; we did!!!!


Ingrid H. Sell

Bill is awesome to work with -- I love his entire team!! Barnes Insurance Group = excellent service, attention to detail and I know that he always has my clients' best interest at heart.


Steve W Jenkins

Bill has managed my insurance needs for several years now. Very pleased with his quick service and detailed answers. I highly recommend Bill Barnes as you personal and/or business insurance company.


Jamie Lee Chafin

Responsive, easy to work with, great service, great rates..... who could ask for more.


Lummie Jones

Bill has been so very easy to deal with and I appreciate his attention to detail!


Erin Bryant

Bill is a wonderful person to work with, and I'd recommend him to anyone!


Daniel Timberlake

They always go above and beyond in service and customer satisfaction!


Steve Jackson

Bill and Rose are awesome to work with.....very professional!


Customer service is excellent AND saved $$$...what's not to love!


Chris Peebles

Always puts the needs of his clients in the highest regard. True professional!!


Catherine-Kitty Johnson Gravitt

Bill is always helpful and courteous. He is very knowledgeable and never makes me feel that my questions are not important to him and his staff.